Contact Us


P.O.Box 90485, Windhoek.

Tel: +264 61 269434
Fax to e-mail: +264 (0) 8861 4463


Terms and Conditions:

This travel agreement is between the client and Pasjona Safaris. In terms of this travel agreement a booking is defined as a reservation which is done by the client or the client’s travel agency. The client is defined as the person who accepts the booking on behalf of himself.

Travel agency is defined as any agency that places or accepts a booking for any person or  group of persons or company with Pasjona Safaris.

Deposits and Payment

Upon receipt of tour confirmation a non-refundable deposit of 20% of total tour charges shall become payable, the balance being due and payable 30 days prior to departure date. In the event of bookings being effected less than 30 days before departure the full amount charged will forthwith be payable.


Cancellation must be made in writing. Upon
receipt of the written notification, Pasjona Safaris will confirm receipt thereof and this date will determine the following charges.

Up to 80 days prior to departure: Deposit forfeited

79 to 60 days prior to departure: 40% of total cost forfeited

59 to 30 days prior to departure: 55% of total cost forfeited

29 to 15 days prior to departure: 75% of total cost forfeited

14 to  0 days: 100% of total cost

It is mandatory for the client to be in possession of a cancellation insurance policy. Please note that if the reason for cancellation falls within the terms of any holiday insurance policy, which the client must hold, then any such charges would normally be refunded to the client by the insurance company, subject to the terms of the insurance.

Passport and visas

Travel agencies and clients must ensure that passports and visa’s are valid for the countries visited. Pasjona Safaris cannot be held liable or responsible should a passenger be refused entry into any country for any reason.

Changes and delays

By the company: The company shall reserve the right to change any tour due to unforeseen circumstances (e.g. airlines not running on schedule, road conditions, weather, mechanical breakdown, accidents and political instability) beyond the control of Pasjona Safaris. The company will try to provide adequate alternatives, but will accept no liability.

By the client: In case the client changes the itinerary on his own request, the company shall try to accommodate the client, but may charge cancellation fees. This is subject to a new quotation, which will be given by the client in writing.